Q. How do I place a bid?
A. When you have located an item you are interested in, click on the item's title link to see its listing page.
On each item listing page there is a Bid button which you must click on to place your bid.
To place a bid, you must first login, if you haven't done so already. An opening bid amount will be indicated on the auction page. You may enter this amount or enter a Proxy Bid (formerly known as a Smart Bid). A Proxy Bid is the maximum amount you would be willing to pay for the item. The system will automatically bid against other bidders up toyour Proxy Bid amount. You may win the item for less but in no event will the system exceed your set Proxy Bid amount. You will be notified by e-mail if your maximum bid has been surpassed by another bidder.
Q. Is their a charge to place a bid or participate?
A. No. Browsing and Bidding for merchandise on StarAuctions.ca is free. As a buyer, you are not obligated to buy anything on StarAuctions.ca after you have registered. You are welcome to drop by any time and look around. If you see something you would like to bid on you can do so quickly as a registered member.
Registration on StarAuctions.ca is Freeand Easy! There are no monthly membership fees, and there is no obligation to maintain your membership. The only binding commitment you are making when using StarAuctions.ca is if you place a bid or make a purchase as all bids and purchases are legally binding in accordance with the Terms & Conditions.
Q. Do I need to use a credit card?
A. Yes. To ensure fair bidding, a valid Visa or MasterCard credit card or American Express credit card will be required to bid on any item. Your credit card information is required only for the first time you place a bid on StarAuctions.ca. All additional bids will not require credit card verification.
Your credit card is required for personal identity validation only. Credit card verification may pre-authorize charges to your card, where indicated in the item description, to pay for an auction item if you are a successful auction winner. All authorized, or pre-authorized, credit card payments for winning bids will be processed through our secure payment servers.
By providing your valid credit card information, you authorize StarAuctions.ca to make a temporary charge to your credit card account, to verify that the credit card information you provide is valid. This charge will be refunded to your account within 30 days upon verification. This credit verification will occur each time you provide a different credit card in the bidding process.
If you need to update your credit card information, you can do so anytime from within your Account. Please log in- Select My Account and update credit card preferences.
Q. Can I ask a question before I place a bid?
A. Yes. You may contact StarAuctions.ca before placing a bid from the listing page by clicking on the Ask A Question link if you require additional information about the item, the payment terms, or would like to determine shipping and handling costs.
Q. What is an auction?
A. In an regular Auction, buyers bid until the auction ends. The item is then sold to the highest bidder at the end of the auction period.
Once the auction closes, e-mail notification providing contact information is sent to the buyer and seller automatically so that arrangements for payment and shipment of the item can be determined.
Q. What is a dutch auction?
A. A Dutch Auction or multi-quantity auction occurs when there are multiple - identical items offered for sale. Bidders can then bid at or above the minimum price for the quantity of items they wish to purchase. At the close of the auction, all winning bidders purchase the items at the same price, which is the lowest successful bid.
Q. What is a fixed price auction?
Fixed Price Sale listings have a fixed price set by the seller and buyers simply choose to buy the item at that price. Fixed Price listings will remain active until either all items have been sold or the Buy It now offer ends. The available quantity will be updated on the listing page each time an additional item is sold.
Once the fixed price is met, e-mail notification is sent to the buyer and seller automatically and, depending on the quantity available, the listing will close.
Q. What is a Proxy Bid?
Each time you place a bid by entering your maximum bid amount (which is the most you're willing to pay for a item), you will be using our Proxy bidding system. The system will then bid automatically, on your behalf and at the lowest possible bid increments, until your maximum bid amount is reached. That's all there is to it! - think of it as a 'set it and forget' way to bid!
You will be notified by e-mail if your maximum bid has been surpassed by another bidder. In case of a tie for high bidder, earlier bids will take precedence.
Q. What is a 'Maximum Bid Amount'?
Your maximum bid amount is the highest price you are willing to pay for an item.
You should determine beforehand the most you are really willing to pay for an item and then enter a single bid at that amount in the Bid Amount field. An early bid supported by a high maximum bid amount can make you a winner!
Q. Protected Maximum Bid Amounts?
A current high bidder's maximum bid amount will remain "protected" (will not be viewable to other bidders in the Bid History) until auction close, while all other next high bidders' current bid amounts will be viewable during the auction. Having the current high bidder's maximum bid amount protected during the auction encourages bidders to submit their maximum bid amounts according to their desire to purchase the item, and not bid only in accordance with the current "Next Bid" amount for a listing.
With Open Auctions, your protected maximum bid amount (if you are a current high bidder) will not be shown to other bidders until after the auction closes.
Q. Can I increase my 'Maximum Bid' amount after I have placed a bid?
A. Yes. If your maximum bid amount has been outbid, you can either place another maximum amount or enter each subsequent bid one at a time. Please note that you can only increase a subsequent maximum or incremental bid.
Q. What is my 'Watch List'?
A. You can use the Watch List feature on StarAuctions.ca to keep track of items you're not yet ready to bid on, but want to monitor closely so you can bid on them when you're ready. You can review the full list of items you're watching at anytime when you go to the ''View My Watch List' link.
Q. I've placed a bid. Why isn't it showing up?
A. There are 4 steps to placing a bid on an auction. You must complete all 4 steps in order for our system to record and display your bid in a listing's Bid History.
Click on the Bid button on the listing page of the item you are viewing. You will be asked to Logon, if you haven't done so already. Then, scroll to the bottom of the page where you can enter your Bid
Click on the Submit Bid
You will then see a 'Bid Confirmation' page. You must review your bid information, and check it for accuracy. At this point, you will have the opportunity either to go back and modify or correct the desired quantity and bid amount or confirm your bid. Your bid is not placed until you complete this final confirmation step.
Q. I keep bidding on an item and it keeps saying I've been outbid. Why?
When this happens, it means that an earlier bidder has placed a maximum bid amount which is higher than the amount of your maximum bid.
When you placed your bid, the system immediately placed another bid on the earlier bidder's behalf, for an amount just high enough (i.e., plus the bid increment) to outbid your maximum bid amount, insuring his position as high bidder.
Q. Can I retract a confirmed bid?
A. Yes - but your confirmed bid can only be retracted under special circumstances should you choose to submit a formal bid retraction request. The customer service link should take you to the webform. Please note that all bids placed are legally binding and a bid retraction can only be used under the following circumstances:
You made a typographical error when placing a bid amount.
New item information added by the seller changed your understanding of the item for which your bid was placed.
You cannot reach the seller via e-mail, or your question to the seller is returned as undeliverable, or the seller responds with a request to sell to you directly off-line.
You have submitted your valid bid retraction request to StarAuctions.ca not less than 24 hours before the auction closes.
You cannot retract a bid if:
You have placed bids on a similar item.
You have placed a bid on a Dutch Auction.
You have changed your mind.
You state that you cannot pay for the item.
You submit a bid retraction request less than 24 hours before auction close.
To retract a confirmed bid, you must contact customer service with your request. Include the item listing number and the reason for the retraction. All bid retraction requests received by StarAuctions.ca less than 24 hours before auction close will not be processed regardless of the explanation. All bid retraction requests received by StarAuctions.ca without a valid explanation will not be processed. Bidders who retract their bids may not place new bids on that item.
Q. Where can I monitor my bidding activity?
A. You can monitor all your bidding activity from within the Manage My Active Bids section.
Q.How do I find out of an auction has ended?
A. You can locate an auction you have bid on from within the Manage My Active Bids section.
Q. What do I do if I win an Auction?
If you are the winning bidder when an auction closes, StarAuctions.ca will send you an e-mail notification telling you that you have won the item.
The seller is also notified via e-mail that you are the winner and is given contact information so that he or she can e-mail you regarding arrangements for payment and shipping of the item.
You are responsible for returning to the StarAuctions.ca website to verify that you have won the auction. If you do not receive notice and believe you are the successful bidder, you must verify the auction status from within the Manage My Active Bids section.